Refund Policy

Effective Date: 08-24-2024 – Last Updated: 03-22-2026

At Inpavilion, we want every purchase to be a positive experience. Because all of our products are digital downloads delivered instantly upon payment, we maintain a strict no-refund policy in most cases. This page explains our policy clearly so you know exactly what to expect before you buy.

If you have any concerns before purchasing, please contact us at [email protected] or call +1-415-962-3869 – we’re happy to help.

I. No-refund policy for digital products

All products sold on Inpavilion are digital files delivered immediately upon payment confirmation. Once a file has been accessed or downloaded, the sale is considered final and no refund will be issued.

This policy exists because digital files cannot be “returned” – once delivered, the content cannot be retrieved or made inaccessible.

We strongly encourage you to:

  • Review all product preview images carefully before purchasing
  • Check the included file formats listed in the product description
  • Confirm the license type (Personal Use or Commercial Use) suits your intended use – see our Licensing Policy
  • Read our Delivery & Download Policy to understand how files are delivered

By completing a purchase, you acknowledge and accept that all sales are final.

II. Eligible refund cases

We understand that genuine issues can occur. Refunds or remedies will be considered only in the following circumstances:

Duplicate order

If you were charged more than once for the same product due to a technical error or accidental double purchase, we will offer one of the following at our discretion:

  • A full refund of the duplicate charge to your original payment method, or
  • A store credit or discount code of equivalent value toward a future purchase

To qualify, you must contact us within 3 days of the duplicate transaction with proof of both charges (e.g., order confirmation emails or payment receipts).

Wrong files received

If the files you received do not match the product you purchased – meaning the content is clearly different from what was shown on the product page – you are eligible for a remedy.

In this case, we will first attempt to resolve the issue by sending you the correct files. If we are unable to do so, a full refund will be issued to your original payment method.

To qualify, contact us within 3 days of purchase with your order number and a description of the discrepancy.

III. Non-eligible refund cases

The following situations are not eligible for a refund under any circumstances:

  • Change of mind after purchase
  • Inability to use the files due to unfamiliarity with design software
  • File incompatibility with specific third-party software or machines not listed in the product description
  • Dissatisfaction with the design style or aesthetic after downloading
  • Accidentally purchasing a Personal Use license when Commercial Use was needed (or vice versa) – please check the Licensing Policy before purchasing
  • Failure to extract the ZIP file correctly – refer to our How to Buy and Download guide for step-by-step instructions
  • Files not working due to use of outdated or unsupported software

We encourage you to reach out before purchasing if you have any doubts. Our team is available via live chat or at [email protected].

IV. How to submit a refund request

If you believe your situation qualifies under Section II, please contact us within 3 days of your purchase date with the following information:

  • Your full name and email address used at checkout
  • Your order number (found in your confirmation email)
  • A clear description of the issue
  • Supporting evidence where applicable (e.g., screenshots, photos of the incorrect files)

Contact us via:

  • Email: [email protected]
  • Hotline: +1-415-962-3869
  • Live Chat: Available on inpavilion.com

Requests submitted after 3 days of the original purchase date will not be considered regardless of the circumstances.

V. Refund processing time

Once a refund is approved, please allow the following timeframes:

Refund method Processing time
Original payment method (Credit/Debit Card) 5–10 business days
PayPal 3–5 business days
Store credit or discount code Issued within 24 hours

Processing times may vary depending on your bank or payment provider. If you haven’t received your refund after the stated timeframe, contact your bank first, then reach out to us if the issue persists.

VI. Chargebacks & disputes

We ask that you contact us directly before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly through our support team.

Unjustified chargebacks – where a refund would not qualify under this policy – may result in:

  • Permanent suspension of your Inpavilion account
  • Loss of access to previously purchased files
  • Referral to our payment processor for dispute resolution

We always aim to find a fair solution. Please give us the opportunity to help before escalating.

VII. Relationship to other policies

This Refund Policy should be read alongside our other policies for a complete understanding of your rights and our obligations:

VIII. Changes to this policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

IX. Contact us

Have a question about your order or this policy? We’re here to help.

By completing a purchase on Inpavilion, you confirm that you have read, understood, and agreed to this Refund Policy.