Delivery & Download Policy

Effective Date: 08-24-2024 – Last Updated: 03-22-2026

At Inpavilion, all products are digital downloads – no physical items are ever shipped. This page explains how your files are delivered, how to access them, and what to do if you run into any issues.

I. Overview

When you purchase from Inpavilion, you are buying a digital file – not a physical product. Your files are available for download immediately after payment is confirmed, with no waiting time and no shipping fees.

All purchases include access to the following file formats as specified on the product page: SVG, PNG, DXF, EPS, PDF, and JPG.

For a full guide on how to download and extract your files, visit our How to Buy and Download guide.

II. How delivery works

Instant delivery

Your files are made available the moment your payment is successfully processed. There is no delay, no queue, and no manual approval required.

How to access your files

After purchase, your download links are available in two places:

  • Option 1 – Order confirmation email A confirmation email is sent automatically to the email address provided at checkout. This email contains your download links and order summary. Click the links to download your files directly to your device.
  • Option 2 – Your account dashboard If you have registered an account, log in to inpavilion.com and navigate to “My Orders” or “Downloads” to access all your purchased files at any time.

We recommend saving your files to a secure location or cloud storage (e.g., Google Drive, Dropbox) immediately after downloading as a backup.

No download limits

There is no limit on the number of times you can download your purchased files. Your download links remain active indefinitely, so you can re-download at any time if needed.

III. If you don’t receive your download link

If your confirmation email doesn’t arrive within a few minutes of purchase, try the following steps before contacting us:

  • Step 1 – Check your spam or junk folder Confirmation emails are occasionally filtered by email providers. Check your Spam, Junk, or Promotions folder before assuming the email wasn’t sent.
  • Step 2 – Check your account dashboard If you registered an account, log in and go to “My Orders” – your download links will be there regardless of whether the email was received.
  • Step 3 – Verify your email address If you entered an incorrect email address at checkout, the confirmation email will not reach you. Contact us with your order number and we will resend it to the correct address.
  • Step 4 – Contact our support team If none of the above steps resolve the issue, contact us at [email protected] with your order number and the email address used at checkout. We will verify your order and resend your download link promptly.

IV. Downloading and extracting your files

Your files will be packaged in a ZIP folder to keep everything organized and reduce download size. You must extract the ZIP before you can open or use any files inside.

On Windows: Right-click the ZIP file → select “Extract All” → click Extract.

On Mac: Double-click the ZIP file – it extracts automatically.

If extraction fails, try using a free tool such as WinRAR or 7-Zip. Always extract your files before uploading them to Cricut, Silhouette, or any design software.

For a full walkthrough, see our How to Buy and Download guide.

V. Updating your contact information

If you need to update your email address or other contact details after placing an order, contact us immediately at [email protected]. We will update your information and resend your download link to the correct address.

VI. Technical issues

If you experience any technical problems with your download – such as a broken link, a corrupted file, or an incorrect file – please contact our support team. We will investigate and resolve the issue as quickly as possible.

Common issues and what to do:

Issue What to do
Broken or expired download link Contact us and we’ll resend your link
File won’t open after downloading Extract the ZIP file first before opening
Corrupted or unreadable file Contact us with your order number for a replacement
Wrong files received Contact us within 3 days – see our Refund Policy
Can’t extract the ZIP file Use WinRAR or 7-Zip; contact us if the issue persists

VII. Refunds

Because all products are delivered digitally and instantly, all sales are generally final. For full details on when a refund may be considered, please refer to our Refund Policy.

VIII. Relationship to other policies

This policy works alongside our other pages for a complete picture of your purchase experience:

  • How to Buy and Download guide – step-by-step walkthrough for downloading and extracting your files
  • Refund Policy – details on eligible refund cases for digital products
  • Licensing Policy – explains how you may use your downloaded files
  • FAQ – answers to common questions about orders, files, and compatibility

IX. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

X. Contact us

Have a question about your order or download? We’re here to help.

By completing a purchase on Inpavilion, you confirm that you have read and understood this Delivery & Download Policy.